ISN ‘s commitment to excellence was recognized at the 10th annual Stevie® Awards for Sales & Customer Service in Las Vegas, Nevada, where it received a Gold award for Contact Center of the Year (ISN London Office), a Silver award for Training Team of the Year and a Bronze award for Contact Center of the Year (ISN Dallas Office).
Sr. Vice President of Customer and Technical Services Dag Yemenu says, “We are honored that the Stevie Awards have once again chosen to recognize ISN for the outstanding service that we are committed to offering our customers. Gold-standard service is the foundation of our business and a source of considerable pride for us – every ISN employee is dedicated to providing best-in-class service.”
ISN’s award winning customer service team provides 24-hour support during the business week through its contact centers in Dallas, London and Sydney. Contractor customers are able to get unlimited support from ISN by phone, email as well as chat – which has a 98% satisfaction rating by contractor customers.
The Stevie Awards, which are the world’s premier business awards, were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. Today, the Stevie Awards for Sales & Customer Service are among the highest international awards a company can receive for achievements in contact center operations and customer service, among others. In 2015, ISN also won two bronze Stevie Awards for the Contact Center of the Year – Technology Industries and Customer Service Training Team of the Year.
In this year’s competition, approximately 2,100 nominations from organizations of all sizes and from almost every industry were considered, which represented an increase of 11% over last year. Finalists were chosen based on scoring by 115 preliminary judges from around the world.
To learn more details about the 10th annual Stevie Awards, please click here.