ISN is excited to announce it has been recognized with the 2021 International Service Excellence Award in Customer Focused Innovations by the Customer Service Institute of America (CSIA).
The award category recognizes organizations that go above and beyond in ensuring all investments benefit the customer – truly placing the customer at the heart of the organization.
"The award recognized how ISN integrates market leading technologies to help drive continual improvement in the customer experience,” said Christine Churchill, CEO of CSIA.
“ISN is committed to investing in technologies and resources that support our customers’ efforts to mitigate risk and maintain sustainable operations,” said Dag Yemenu, Executive Vice President of Products at ISN. “We feel a responsibility to provide a platform that can help our customers achieve their HSEQ goals to make sure all workers make it home safe at the end of the day.”
ISN has customer support centers in Dallas, London and Sydney that provide award winning 24-hour customer service support to more than 75,000 contractors during the business week. The organization has also been recognized by the International Council of Customer Service Organizations (ICCSO), Customer Service Institute of America (CSIA), Stevie Awards and Customer Contact Week for its excellence in customer service.